Privacy Policy

Last updated: September 2026

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Seven Sisters Festival is presented by Seven Sisters Family Trust (ABN 99 439 739 215) (“Seven Sisters Festival”, “SSF”, “we”, “us” or “our”).

We respect your privacy and are committed to handling personal information carefully, transparently and in accordance with applicable Australian privacy laws.

This Privacy Policy explains how we collect, hold, use and disclose personal information when you interact with Seven Sisters Festival, including through our website, ticketing, applications, competitions, marketing, social media and festival activities.

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Personal information we collect

Depending on how you interact with us, we may collect personal information including:

• your name, email address, telephone number and postal address

• ticket purchases, bookings and transaction information

• information you provide when applying as a presenter, performer, healer, reader, volunteer, market stallholder, food vendor or other festival contributor

• competition and giveaway entries

• transport, camping, accommodation and accessibility information

• communications and enquiries you send to us

• mailing list and marketing preferences

• survey responses and feedback

• information about how you use our website, including information collected through cookies, analytics and similar technologies.

Where reasonably necessary for festival operations, you may also choose to provide information relating to accessibility, dietary requirements, allergies, health or other personal circumstances.

We ask that you only provide sensitive information where it is relevant and necessary for the purpose for which it is requested.

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How we collect personal information

We may collect personal information when you:

• purchase a ticket or festival product

• complete an application, booking or registration form

• enter a competition or giveaway

• subscribe to our mailing list

• contact us by email, website form or social media

• complete a survey or provide feedback

• interact with our website, advertising or social media

• participate in festival activities or services.

We may also receive personal information from third-party service providers that assist us in delivering the festival.

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How we use personal information

We may use personal information to:

• process tickets, bookings, payments and registrations

• administer festival applications and contributor arrangements

• communicate important festival information

• administer competitions and giveaways

• provide transport, camping, accessibility and other festival services

• respond to enquiries and requests

• manage safety, security and festival operations

• improve our website, services and festival experience

• undertake analytics, marketing and advertising activities

• send festival news, ticket information, program announcements and other communications where permitted

• comply with legal, regulatory, insurance and reporting obligations.

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Marketing communications

Where you have consented, or where otherwise permitted by law, we may send you marketing communications about Seven Sisters Festival, including ticket releases, program announcements, competitions, offers and festival news.

You may unsubscribe at any time using the unsubscribe link provided in our emails or by contacting us.

Australian spam laws generally require commercial electronic messages to be sent with consent, identify the sender and include a functional unsubscribe facility.

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Competitions and giveaways

When you enter a Seven Sisters Festival competition or giveaway, we may collect the information necessary to administer the promotion, verify eligibility, contact winners and deliver prizes.

If participation in a competition also involves consent to receive marketing communications, this will be clearly stated at the time of entry.

Entering a competition does not automatically subscribe you to marketing communications unless you have provided the relevant consent.

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Sharing personal information

We may disclose personal information where reasonably necessary to trusted third parties that help us operate Seven Sisters Festival.

These may include providers involved in:

• ticketing and payment processing

• email marketing and communications

• website hosting and online forms

• event management and scheduling

• analytics and advertising

• accommodation and transport

• technology and software services

• professional advice, insurance and regulatory matters.

We may also disclose information where required or authorised by law.

We do not sell personal information to third parties.

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Third-party platforms

We use third-party platforms and service providers to operate and promote Seven Sisters Festival. These may include services such as Wix, Humanitix, Flodesk, Meta and other event, communication and technology providers.

When you interact directly with those services, their own privacy policies and terms may also apply.

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Overseas disclosures

Seven Sisters Festival does not intentionally disclose personal information to overseas organisations as part of its ordinary operations.

However, some third-party technology and service providers we use may store or process information outside Australia. Where this occurs, their own privacy policies and data-handling practices may also apply.

nt information about where they process or disclose personal information.

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Cookies, analytics and advertising

Our website may use cookies, pixels and similar technologies to:

• operate and improve our website

• understand how visitors use our website

• measure website and campaign performance

• support marketing, remarketing and advertising.

You can manage cookies and similar technologies through your browser or device settings.

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Security of personal information

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Personal information may be stored electronically by Seven Sisters Festival and by service providers acting on our behalf.

No method of electronic storage or transmission is completely secure, so we cannot guarantee absolute security.

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Access and correction

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete or misleading.

To make a request, please contact:

info@sevensistersfestival.com

We may need to verify your identity before responding.

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Privacy complaints

If you believe we have mishandled your personal information, please contact us at:

info@sevensistersfestival.com

Please provide enough information for us to understand and investigate your concern.

We will review your complaint and respond within a reasonable time.

If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner (OAIC). The OAIC expects privacy policies to explain how privacy complaints are made and handled.

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External websites

Our website may contain links to external websites or services.

Seven Sisters Festival is not responsible for the privacy practices, security or content of third-party websites and services.

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Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our operations, technology, service providers or legal obligations.

The current version will be published on our website.

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Contact us

For questions, requests or concerns about privacy, please contact:

Seven Sisters Festival
Seven Sisters Family Trust
ABN 99 439 739 215
Email: info@sevensistersfestival.com