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Terms & Conditions

Terms & Conditions

Seven Sisters Festival (“Festival”) is presented by Seven Sisters Family Trust (ABN 731 354 577 848) (“Organiser”).

 

Tickets, stall or contributor fees which are sold, gifted or allocated by the Festival on the express condition that the holder is bound to the following terms and conditions of sale and entry, which form part of the contract between Seven Sisters Festival, the purchaser and the ticket holder (referred to as the ‘holder’).

 

The Terms and Conditions of Sale and Entry include the following.

Please be aware these apply to all visitors – with and without a valid ticket – to the venue for the Festival.

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General Refunds Policy

  1. A change in personal circumstances (interest, medical, work or family related) of the holder does not entitle the return or exchange of the wristband.

  2. Tickets and other expenses associated with the festival will not be refunded in whole or in part under any circumstances including, but not limited to, ticket holders being asked or forced to leave, holders deciding not to attend any portion of the Festival, the possible non-appearance of any particular person, expected by the holder, whether advertised or not.

  3. Holders agree that Seven Sisters Festival, and their agents and servants, are not liable for acts of God, the weather, strikes, another pandemic, protests, fires or actions taken by government agencies and similar causes beyond the reasonable control of Seven Sisters Festival and understand festivals and other expenses will not be refunded in whole or in part in these circumstances. Aspects including but not limited to programming, ticket price and capacity are subject to change at any time without notice. Seven Sisters Festival reserves the right to cancel or postpone the Festival for any reason.

  4. Any valid refunds will not include the booking fee.

  5. Holders should carefully consider the refund and cancellation policies of travel, accommodation and other goods or service providers when making arrangements for attendance at the Festival. Holders may also wish to consider taking out a relevant insurance policy to cover for any losses in the event of cancellation, rescheduling or relocation.

REFUNDS / CANCELLATIONS & COVID

Restrictions and recommendations are constantly evolving, Seven Sisters will keep you posted if Government policies require an update or change to the below information.

Force Majeure

In the event the re-scheduled festival date of 22nd-25th March 2024 is cancelled as a result of any event beyond the reasonable control of the Seven Sisters, including acts of god, natural disasters, acts of government, strikes, lockouts or other industrial disturbances, blockades, wars, insurrections or riots, epidemics, pandemics, government restrictions, landslides, fires, storms, floods, explosions or other similar causes beyond the control of Seven Sisters, full or partial refunds of tickets or granting credit vouchers, shall be at Seven Sisters sole and absolute discretion and will only be provided in the event such refunds or credit vouchers do not detrimentally impact Seven Sisters legitimate business interests.

 

RESELLING TICKETS

You can resell your tickets via Tixel

TERMS

The terms and conditions that apply to any particular transaction will be the published terms and conditions at the time the transaction was finalised. Subject to the preceding sentence, Seven Sisters Festival may alter or change the terms and conditions as they appear on our website from time to time, effective immediately upon posting to the website. The holder should periodically check the terms and conditions at: www.sevensistersfestival.com/terms

SELF CARE

By purchasing a ticket to Seven Sisters Festival the Holder agrees that:

  • I am fully responsible for my state of health, be it physical, mental, emotional and spiritual upon my arrival and throughout the Festival. 

  • I am responsible for choosing to attend workshops, presentations and engage in experiences that are of interest to me without knowing exactly what content will be delivered or how I may respond and/or react to this content.

  • I am responsible for my experience and how I respond and/or react to any such experiences during the Festival.

  • It is my responsibility to ask or call for support if I need it.

  • Holders acknowledge that they are physically able to participate in events and associated activities at the venue, and that they have not been advised otherwise by a qualified medical professional.

SERVICES:

Purchasers and holders accept that the internet, temporary mobile phone towers and other utilities are not always reliable and that system outages and interruptions may occur and this is not a cause for refund.

PHOTOGRAPHY & FOOTAGE

Seven Sisters Festival wishes to accurately document and promote the festival through film and photography. By purchasing tickets and attending the festival, patrons automatically provide consent to be included in all film and sound recordings taken by or on requested behalf of the festival organisers, and for these recordings to be used at the discretion of the festival organisers and partners. If patrons do not wish to be filmed or photographed, it is the responsibility of each individual to leave details at the festival information tent, requesting that they not be filmed or photographed. A photo will be taken of said individual(s) as identification for our records, which will exclude them and their image from any future promotional material. Professional camera & recording equipment is not permitted at the event without permission of the organisers. Guests are welcome to record photos and videos on their phones but we ask guests to please respect each other’s privacy when taking photos or footage at the event.

CLAIMS & COMPENSATION:

To the full extent permitted by law, holders waive all legal rights of action (on behalf of themselves, their heirs, executors, administrators, and assigns) against and fully release Seven Sisters Festival, its agents, employees, contributors, members and volunteers for all claims for compensation for loss, damage, injury (including, but not limited to, bodily injury, mental anguish, emotional distress, sickness, disease), molestation (including, but not limited to, assault, interference, bullying, abuse) or death howsoever arising out of or in relation to the holder’s participation in the Festival. This includes, without limitation, liability for any negligent or tortious act or omission on the part of the persons released, or under statute or for breach of these terms and conditions.

WARNING: If the holder participates in these activities, the holder’s rights to sue the supplier under the Fair Trading Act 1999 if the holder is killed or injured because the activities were not supplied with due care and skill, or were not reasonably fit for their purpose, are excluded, restricted or modified in the way set out in or on this notice.

For enquiries, feedback or complaints, please contact us by email: info@sevensistersfestival.com

STALL HOLDER PAYMENT TERMS / CANCELLATION/ NON ATTENDANCE & REFUND POLICY:

7 day of receiving invoice.

Cancellation 1 June -31 July - Full refund

Cancellation 1 Aug- 30 Sep, 2023 - 50% refund

Cancellation 1 Oct- Nov 24, 2023 - No refund

 

No fees will be refunded in the event of non-attendance by the stall holder.

HEALER & READER COMMITMENT TICKET AGREEMENT PROCESS

Once an applicant has agreed to be involved and secured a ticket, no refunds will be issued. The ticket fee will cover the costs of cancellation and the subsequent involvement of administration staff, marketing staff, web admin staff, graphic design staff and talent management staff to amend timetable and marketing material.

Stall holder or reader or healer tickets cannot be on-sold and cannot arrange for another to take their position. 

PRESENTER/ TICKET AGREEMENT PROCESS:

Once a presenter has agreed to be involved and secured a ticket, no refunds will be issued. The ticket fee will cover the costs of cancellation and the subsequent involvement of administration staff, marketing staff, web admin staff, graphic design staff and talent management staff to amend timetable and marketing material.

Assistants will be refunded their ticket if their Presenter cancels.

Presenter tickets cannot be on-sold. Presenters cannot arrange for another to take their position. 

SEVEN SISTERS FESTIVAL WELCOMES ALL WOMEN.

Seven Sisters Festival welcomes all individuals, who self identify as women including: women of culturally and linguistically diverse backgrounds (CALD), women of transgender, intersex and diverse sexualities, women of diverse abilities, and women of diverse religious backgrounds and belief. Our position is one of full participation in what is a large, public event. We recognise the diversity of our community and will be working within a framework of affirmative action and self-determination.

Privacy Policy

The website you are using is provided by Seven Sisters Family trust ( Seven Sisters Festival (SSF)) ( ABN 73 135 457 748) 

SSF’s commitment to best practice in all areas of its activities extends to respecting and safeguarding the privacy of our clients and sponsors and/or partners.

All personal information collected and otherwise dealt with by the Seven Sisters Festival organisers is governed by the National Privacy Principles ('NPPs') contained in schedule 3 of the Privacy Act 1988 ('Privacy Act'). Whenever collecting and dealing with your personal information we will be bound by the NPPs.

 

COLLECTION AND PURPOSE

In the course of regular business activity, SSF may be required to collect and otherwise deal with information that is private. This may include your name, address, telephone number, email address or other information that is necessary for the delivery of service to you.

If you do not want any data collected, you can stop using our website or services at any time (subject to any applicable terms and conditions).                                                  

When collecting information from you – whether it is via our website, email or in hardcopy form – we will take reasonable steps to inform you of why we are collecting the information, the purposes for which we intend to use that information and to whom it may be disclosed.

Any personal information you submit to SSF may be used for the following purposes:

• if you choose to allow us to do so, send you promotional or other information about the annual Seven Sisters Festival via  email, postal mail or some other means;

• to conduct research about our festival and its content;

• to allow us to personalise our services;

• to process any inquiries you have about the SSF; or

• In organising components of the Festival.

 

DISCLOSURE

We may disclose information we hold to our committee, employees and other associated companies within our group for business purposes or marketing or remarketing purposes through our website or other social media channels.

We may also disclose information to service providers or contractors who help us provide services (for example, for marketing or remarketing purposes through our websites or other social media channels). Where applicable information is shared with these third parties, they are obliged to observe the confidential nature of such information and are prohibited from using any or all of this information other than for the purpose for which it was provided. We will also disclose information to a law enforcement agency if we are requested to do so by that agency in relation to suspected unlawful activity.

 

SECURITY

We have processes in place to ensure the security of your personal information, including encryption of all data when it is transferred to our service providers and limitations on access to personal information within our organisation.

 

EXTERNAL WEBSITES

Please note the SSF website may contain links to other external websites. SSF is not affiliated with these sites and accordingly has no control over – and is not responsible for – their content, privacy practice or other policies.

 

GENERAL

By using our website, you are consenting to the collection of information by us in accordance with this Privacy Policy. Please note that we reserve our right to amend, remove or vary this policy without notice. You should check this page regularly to take notice of any changes we may have made to this policy.

At all times, we will take reasonable steps to ensure your personal information is protected and treated confidentially, and in accordance with the Privacy Act. In applicable instances, disclosure of personal information will be undertaken in strict accordance with the Privacy Act. This includes circumstances where the user has been informed and granted permission or disclosure is required under Australian law.

 

CONTACT

Your privacy is very important to us. For that reason, if you have any questions or concerns about how SSF safeguards your privacy, or if you wish to access or amend personal information we hold about you, please make a request in writing.

All correspondence should be directed to:

info@sevensistersfestival.com

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