Seven Sisters Festival (“Festival”) is presented by Seven Sisters Family Trust (ABN 99 439 739 215) (“Organiser”).

Tickets, stall or contributor fees which are sold, gifted or allocated by the Festival on the express condition that the holder is bound to the following terms and conditions of sale and entry, which form part of the contract between Seven Sisters Festival, the purchaser and the ticket holder (referred to as the ‘holder’).

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The Terms and Conditions of Sale and Entry include the following.

Please be aware these apply to all visitors – with and without a valid ticket – to the venue for the Festival.

Please take effort to read the terms & conditions and take responsibility for your ticket purchase.

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​​​General Refunds Policy

1. A change in personal circumstances (interest, medical, work or family related) or a booking mistake of the holder does not entitle the return, credit or exchange of the ticket or wristband.

2. Tickets and other expenses associated with the festival will not be refunded in whole or in part under any circumstances including, but not limited to, ticket holders being asked or forced to leave, holders deciding not to attend any portion of the Festival, the possible non-appearance of any particular person, expected by the holder, whether advertised or not.

3. Holders agree that Seven Sisters Festival, is not liable for "acts of God", the weather, strikes, another pandemic, protests, fires, floods, war or actions taken by government agencies and similar causes beyond the reasonable control of Seven Sisters Festival and understand festivals and other expenses will not be refunded in whole or in part in these circumstances. Aspects including but not limited to programming, ticket price and capacity are subject to change at any time without notice. Seven Sisters Festival reserves the right to cancel or postpone the Festival for any reason.

4. Any valid refunds will not include the booking fee.

5. Holders should carefully consider the refund and cancellation policies of travel, accommodation and other goods or service providers when making arrangements for attendance at the Festival. Holders may also wish to consider taking out a relevant insurance policy to cover for any losses in the event of cancellation, rescheduling, or relocation.

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REFUNDS/ CANCELLATIONS

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Force Majeure

In the event the proposed festival date is cancelled as a result of any event beyond the reasonable control of the Seven Sisters, including "acts of god", natural disasters, weather, acts of government, strikes, lockouts or other industrial disturbances, blockades, wars, insurrections or riots, epidemics, pandemics, government restrictions, landslides, fires, storms, floods, explosions or other similar causes beyond the control of Seven Sisters, full or partial refunds of tickets or granting credit vouchers, shall be at Seven Sisters sole and absolute discretion and will only be provided in the event such refunds or credit vouchers do not detrimentally impact Seven Sisters legitimate business interests.

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RESELLING TICKETS

Tickets may be resold only through the Humanitix resale platform. The Organiser is not responsible for any issues arising from tickets purchased through unauthorised channels. Contributor tickets are non-transferable and may not be resold.

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PROMOTIONS & VOUCHERS
Promotional tickets or vouchers issued through competitions, partnerships, or campaigns are not redeemable for cash and are valid only for the specified event. They may only be used for the goods or services stated in the promotion and cannot be applied retrospectively to existing purchases. No refunds will be issued if a voucher is won after a ticket has already been purchased. Seven Sisters Festival reserves the right to interpret and clarify voucher conditions where needed. Participation constitutes acceptance of these terms.

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ITEMS NOT PERMITTED ONSITE

For the safety and enjoyment of all attendees, the following items are prohibited on-site: drugs, alcohol, glass containers, personal generators, gas stoves (except as used by authorised food vendors), open flames, incense, candles, non-biodegradable glitter, lasers, fireworks, weapons, or any items deemed hazardous by Festival Security. Attendees must comply with all security searches and directives.

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TERMS

The terms and conditions that apply to any particular transaction will be the published terms and conditions at the time the transaction was finalised. Subject to the preceding sentence, Seven Sisters Festival may alter or change the terms and conditions as they appear on our website from time to time, effective immediately upon posting to the website. The holder should periodically check the terms and conditions at: www.sevensistersfestival.com/terms

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SELF CARE

By attending the Festival, you acknowledge and accept full responsibility for your physical, mental, emotional, and spiritual well-being. The Organiser provides various activities and services but does not assume liability for any personal health outcomes resulting from participation.

• I acknowledge that participation is not compulsory and I can choose to partake in any activity at my own will.

• I am responsible for choosing to attend workshops, presentations and engage in experiences that are of interest to me without knowing exactly what content will be delivered or how I may respond and/or react to this content.

• I am responsible for my experience and how I respond and/or react to any such experiences during the Festival.

• It is my responsibility to ask or call for support if I need it.

• Holders acknowledge that they are physically able to participate in events and associated activities at the venue, and that they have not been advised otherwise by a qualified medical professional.

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SERVICES

Purchasers and holders accept that the internet, temporary mobile phone towers and other utilities are not always reliable and that system outages and interruptions may occur and this is not a cause for refund.

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PHOTOGRAPHY & FOOTAGE

Seven Sisters Festival wishes to accurately document and promote the festival through film and photography. By purchasing tickets and attending the festival, patrons automatically provide consent to be included in all film and sound recordings taken by or on requested behalf of the festival organisers, and for these recordings to be used at the discretion of the festival organisers and partners. If patrons do not wish to be filmed or photographed, it is the responsibility of each individual to leave details at the festival information tent, requesting that they not be filmed or photographed. A photo will be taken of said individual(s) as identification for our records, which will exclude them and their image from any future promotional material. Professional camera & recording equipment is not permitted at the event without permission of the organisers. Guests are welcome to record photos and videos on their phones but we ask guests to please respect each other’s privacy when taking photos or footage at the event. Photos and recordings are not to be used for commercial purposes.

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CLAIMS & COMPENSATION

To the full extent permitted by law, ticket holders waive all legal rights of action (on behalf of themselves, their heirs, executors, administrators, and assigns) against and fully release Seven Sisters Festival, its agents, employees, contributors, members and volunteers for all claims for compensation for loss, damage, injury (including, but not limited to, bodily injury, mental anguish, emotional distress, sickness, disease), molestation (including, but not limited to, assault, interference, bullying, abuse) or death howsoever arising out of or in relation to the holder’s participation in the Festival. This includes, without limitation, liability for any negligent or tortious act or omission on the part of the persons released, or under statute or for breach of these terms and conditions.

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WARNING
If the holder participates in these activities, the holder’s rights to sue the supplier under the Fair Trading Act 1999 if the holder is killed or injured because the activities were not supplied with due care and skill, or were not reasonably fit for their purpose, are excluded, restricted or modified in the way set out in or on this notice.

​For enquiries, feedback or complaints, please contact us by email: info@sevensistersfestival.com

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ALL CONTRIBUTOR TICKETS

If you purchased a general admission festival ticket and are then later accepted as a contributor (performer, healer, reader, presenter, stallholder, volunteer, artist or vendor) it will be your responsibility to onsell your festival ticket. 

Contributor tickets will have an additional set of terms and conditions that need to be agreed upon before purchasing a contributor ticket (performer, healer, reader, presenter, stallholder, volunteer, artist or vendor).

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All contributor tickets are not refundable and can not be on sold or passed on to another person. The ticket fee will cover the costs of cancellation and the subsequent involvement of administration staff, marketing staff, web admin staff, graphic design staff and talent management staff to amend timetable and marketing material.

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SEVEN SISTERS FESTIVAL WELCOMES ALL WOMEN

Seven Sisters Festival welcomes all individuals, who self identify as women. Our position is one of full participation in what is a large, public event. We recognise the diversity of our community and will be working within a framework of affirmative action and self-determination.