What happens with my ticket?
No changes are required. Your ticket’s scanning barcodes will remain the same and can be used for entry to the October event. Your tickets will be resent to you the week prior to the event, in case you have misplaced them.
Do I get a refund with a date change?
As stated on ticket purchase terms, if the March event is cancelled your ticket will automatically transfer to our Covid Backup date of 6-9 October 2022. You are however welcome to resell your tickets on our ticketing reselling platform www.tixel.com
What if I can’t make the October date?
You can sell your ticket to another interested buyer at our official ticket selling platform www.tixel.com
Will the October event be the same as what was planned in March?
Moving the festival forward to October will allow us to embrace Seven Sisters Festival as it should be - connecting women & feeling free in a safe and welcoming environment. If the festival were to go ahead in March, with the current government restrictions in place, we would have limitations of capacity, of singing, dancing & workshop types. In October, we see this rolling out as Seven Sisters Festival should be - camping underneath the stars, with hundreds of workshops, market stalls & experiences to discover over the 4 days / 3 nights.
Am I required to be vaccinated for the October festival?
The safety of our attendees, staff and volunteers is our top priority. We will be following current Government directives and adapting our plans as advice changes.
Restrictions have lifted across the board, masks are optional, vaccination or Service Victoria QR code checkins are no longer a legal requirement of the Victorian Government for venues and events. Currently Seven Sisters Festival does not require a vaccination passport to attend.
What happens if October is cancelled due to Covid?
In the event the re-scheduled festival date of 6-9 October 2022 is cancelled as a result of any event beyond the reasonable control of the Seven Sisters, full or partial refunds of tickets or granting credit vouchers, shall be at Seven Sisters sole and absolute discretion and will only be provided in the event such refunds or credit vouchers do not detrimentally impact Seven Sisters legitimate business interests.
Fortunately events are now eligible for Government based insurance to further protect against impacts of covid and restrictions to support the interests of patrons, artists, suppliers & event organisers.
Where can I read the T&C’s?
Terms and conditions can be found on our website here
https://www.sevensistersfestival.com/terms
What about talent and contributor questions?
Please contact your manager directly. You would have received an alert already. Please check your spam folder.
Will there be openings in the program for the October festival?
We will be receiving waitlist applications in case of any openings, however first preference will be given to those who have applied previously.
Please see our application page www.sevensistersfestival.com/apply for more information
I can’t find my e-ticket
If you cannot locate your e-ticket/s or require more information about your order, you can view and download them by logging in to the "My Oztix" feature on their website here. Your tickets will be located under the "Orders" tab. You will also receive an event reminder 2 days before the event with your ticket(s) attached.
When will we hear more information?
Understandably we are quite busy attending to all the changes and considerations involved in an event postponement, so we will keep you updated on socials and emails as soon as our approach is more concrete.
What happens to my ‘booking protect’ Insurance?
Booking protect is a 3rd party service used by our ticketing platform, Oztix. Seven Sisters Festival has no affiliation with ‘booking protect’.
If you purchased ‘booking protect’ insurance and have any further questions, please contact booking protect through their website https://bookingprotect.com/contact/.
A copy of their T&C’s’ as of 19 January can be found here.
I have other questions, who can I contact?
Please find your answers on our general festival information page here.
If you can't find your answer, then please email Rosanna at info@sevensistersfestival.com
